Professional Telephone Receptionist Course - CPD Certified & IAO Accredited

John Academy

Program Description

Professional Telephone Receptionist Course - CPD Certified & IAO Accredited

John Academy

Who is the course for?

  • Home-based receptionist and any communication or administrative specialists who need to learn how to become expert or professional with their telephone communication skills.
  • People who have an interest in learning how to become their own professional receptionist.

Entry Requirement:

  • This course is available to all learners, of all academic backgrounds.
  • Good understanding of English language, numeracy and ICT are required to attend this course.

Assessment:

  • At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
  • Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.

Certification:

  • After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.

Why choose us?

  • Affordable, engaging & high-quality e-learning study materials;
  • Tutorial videos/materials from the industry leading experts;
  • Study in a user-friendly, advanced online learning platform;
  • Efficient exam systems for the assessment and instant result;
  • The UK & internationally recognized accredited qualification;
  • Access to course content on mobile, tablet or desktop from anywhere anytime;
  • The benefit of applying for NUS Extra Discount Card;
  • 24/7 student support via email.

Career Path:

The Professional Telephone Receptionist Course is a useful qualification to possess, and would be beneficial for the following careers:

  • Call Center Agent
  • Contact Operator
  • Customer Service Representative
  • Home-based Professional
  • Information Center Expert
  • Telemarketer and telesales
  • Telephone Researcher

COURSE CURRICULUM

Module One: Getting Started

  • Workshop Objectives
  • Pre-Assignment

Module Two: Core Skills Required

  • Self-Management
  • Time Management
  • Organizing and Planning
  • Communication
  • Case Study

Module Three: Self-Management (I)

  • Solving Problems on Your Own
  • Being and Staying Motivated
  • You Have More Freedom – Don’t Abuse It
  • You and Only You are Accountable
  • Case Study

Module Four: Self-Management (II)

  • Recognize and Remove Bad Habits
  • Reflect on Mistakes and Learn from Them
  • Establish Good Habits
  • Be Assertive with Yourself
  • Case Study

Module Five: Time Management (I)

  • Build a Little Flexibility into Your Schedule
  • Identify and Remove Time Wasters
  • Working with Time Zones
  • Using Free Time Wisely
  • Case Study

Module Six: Time Management (II)

  • The Urgent/Important Matrix
  • Setting and Sticking to Deadlines
  • The Glass Jar: Rocks, Pebbles, Sand and Water
  • Recognize When You Are Procrastinating
  • Case Study

Module Seven: Organizing and Planning (I)

  • Plan for Additional Stress
  • When to Seek Help
  • Being Proactive – Not Reactive
  • Establish Priorities and Attainable Goals
  • Case Study

Module Eight: Organizing and Planning (II)

  • Setting Up Your Home Office
  • Remove Unneeded or Distracting Items
  • When Technology Fails
  • Develop a Normal Working Day
  • Case Study

Module Nine: Communication (I)

  • Stay in the LoopUse the Correct Medium
  • Be Clear and to the Point
  • Virtual Communication Can Be Impersonal
  • Case Study

Module Ten: Communication (II)

  • Open and Frequent Communication
  • Share Your Information
  • Have a Collaborative Attitude
  • Setting Expectations with Family and Friends
  • Case Study

Module Eleven: Additional Challenges

  • Building Trust and Rapport
  • Feeling Isolated
  • Always in the Office
  • Lack of or Less Feedback
  • Case Study

Module Twelve: Wrapping Up

  • Words from the Wise
This school offers programs in:
  • English


Last updated June 7, 2018
Duration & Price
This course is Online
Start Date
Start date
Open Enrollment
Duration
Duration
Part time
Full time
Price
Price
10 GBP
Information
Deadline
Locations
United Kingdom - London, England
Start date : Open Enrollment
Application deadline Request Info
End date Request Info
Dates
Open Enrollment
United Kingdom - London, England
Application deadline Request Info
End date Request Info