Level 2 Certificate in Customer Service - CPD & IAO Accredited

John Academy

Program Description

Level 2 Certificate in Customer Service - CPD & IAO Accredited

John Academy

Who is the course for?

  • Individuals who have any interaction with customers in any business.
  • People who want to take their customer service skills to the next level.
  • Students.
  • Job seekers.

Entry Requirement:

  • This course is available to all learners, from all academic backgrounds.
  • Good understanding of English language, numeracy and ICT are required to attend this course.

Assessment:

  • At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
  • Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.

Certification:

  • After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24.

Why choose us?

  • Affordable, engaging & high-quality e-learning study materials;
  • Tutorial videos/materials from the industry leading experts;
  • Study in a user-friendly, advanced online learning platform;
  • Efficient exam systems for the assessment and instant result;
  • The UK & internationally recognized accredited qualification;
  • Access to course content on mobile, tablet or desktop from anywhere anytime;
  • The benefit of applying for NUS Extra Discount Card;
  • 24/7 student support via email.

Career Path:

Level 2 Certificate in Customer Service is a useful qualification to possess, and would be beneficial for the following professionals:

  • Administrative Receptionist.
  • Assistant Office Manager.
  • Call Center Customer Service Representative.
  • Call Center Representative.
  • Call Center Supervisor.
  • Customer Care Representative.
  • Customer Service Administrative Assistant.
  • Customer Service Agent.
  • Customer Service Analyst.
  • Customer Service Assistant.
  • Customer Service Associate.

COURSE CURRICULUM

Customer Service

  • Introduction To Customer Service
  • The Power of Positive Thinking in Customer Service
  • Types of Difficult Customers and How to Help Them
  • How to Deal with Difficult Customers
  • Conclusion

Customer Service Basics

  • Customer Service and Retention Templates
  • Customer Service & Retention Checklist
  • Customer Service Checklist

Customer Service Skills

  • First Lesson
  • Second Lesson
  • Third Lesson
  • Fourth Lesson
  • Fifth Lesson

Microsoft Word

  • Module One – Getting Started
  • Module Two – Opening Word
  • Module Three – Working with the Interface
  • Module Four – Your First Document
  • Module Five – Basic Editing Tasks
  • Module Six – Basic Formatting Tasks
  • Module Seven – Formatting Paragraphs
  • Module Eight – Advanced Formatting Tasks
  • Module Nine – Working with Styles
  • Module Ten – Formatting the Page
  • Module Eleven – Sharing Your Document
  • Module Twelve – Wrapping Up

Microsoft Excel

  • Module One – Getting Started
  • Module Two – Opening Excel
  • Module Three – Working with the Interface
  • Module Four – Your First Worksheet
  • Module Five – Viewing Excel Data
  • Module Six – Building Formulas
  • Module Seven – Using Excel Functions
  • Module Eight – Using Quick Analysis
  • Module Nine – Formatting Your Data
  • Module Ten – Using Styles, Themes, and Effects
  • Module Eleven – Printing and Sharing Your Workbook
  • Module Twelve – Wrapping Up
This school offers programs in:
  • English


Last updated June 7, 2018
Duration & Price
This course is Online
Start Date
Start date
Open Enrollment
Duration
Duration
Part time
Full time
Price
Price
10 GBP
Information
Deadline
Locations
United Kingdom - London, England
Start date : Open Enrollment
Application deadline Request Info
End date Request Info
Dates
Open Enrollment
United Kingdom - London, England
Application deadline Request Info
End date Request Info