Customer Support Representative Certificate

Brighton College

Program Description

Customer Support Representative Certificate

Brighton College

Customer Support Representatives are essential in every area of the business industry — businesses simply cannot run efficiently without skilled customer support representatives. With your certificate through distance learning with Brighton College, you will be prepared for a career as a Customer Support Representative — all from the comfort of your own home!

Who Should Enroll?


Students enrolling in this Customer Support Representative Certificate program will gain the skills and expertise necessary to pursue entry-level positions in business sales and customer service of technical products, goods or services to both businesses and individuals. Set yourself apart from other candidates by receiving your Customer Support Representative Certificate.

What Will I Learn?


Upon completing the Customer Support Representative Certificate program you will be able to:

  • Apply basic economic, finance, and accounting principles to organizational environments;
  • Recognize human resource concepts and activities in organizational environments;
  • Define the various tasks and responsibilities of managers in organizations;
  • Define and apply marketing and distribution principles;
  • Describe consumer buying behavior;
  • Apply professional selling techniques;
  • Apply customer service techniques required in order to sell and service products, systems, or services;
  • Identify and use the appropriate technology to aid the implementation of sales and service.

Course Outline


The following courses are included in the Customer Support Representative Certificate program. Courses are released one at a time to maximize learning. This program has a total of 24 credit hours. Each course must be completed in 8 weeks.

Course ID Course Name Credit Hours
COM 110 Communication and Speech 3 Credit Hours
TBS 130 Marketing and Distribution Principles 3 Credit Hours
TBS 114 Selling Techniques 3 Credit Hours
TBS 221 Consumer Behavior 3 Credit Hours
TBS 285 Customer Service 3 Credit Hours
TBS 270 Internet Sales and Services 3 Credit Hours
TBS 260 Advanced Selling Techniques 3 Credit Hours
TBS 290 Contract and Sales Negotiation 3 Credit Hours


Career Outlook


Employment of customer service representatives is projected to grow 10 percent from 2014 to 2024, faster than the average for all occupations. Overall employment growth should result from growing industries that specialize in handling customer service. Specifically, telephone call centers, also known as customer contact centers, are expected to add the newest jobs for customer service representatives. Employment of representatives in these centers is projected to grow 39 percent from 2014 to 2024. Some businesses are increasingly contracting out their customer service operations to telephone call centers because they provide consolidated sales and customer service functions.


Employment Opportunities

You could find Customer Service Representative jobs in the following settings:

  • Retail
  • Large Corporations
  • Call Centers
  • Work from Home
  • Credit and Insurance Agencies


Earnings*

According to the U.S. Department of Labor, the median hourly wage for customer service representatives was $15.25 in May 2015. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $9.74, and the highest 10 percent earned more than $25.49.

*Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2016-17 Edition, Customer Service Representatives, on the Internet at https://www.bls.gov/ooh/office-and-administrative-support/customer-service-representatives.htm

Tuition & Fees


The total price for the Customer Support Representative program is $4,780.

Total Tuition $4,680
Enrollment Fee $100
Total Sales Price $4,780


Career Services

Brighton College is dedicated to assisting you with your job search. You will have access to Brighton’s online career center while completing your career training. The career center is designed to help you find employment in your chosen field.


Personalized Resume Building

You can submit your resume through our online resume center. Our career placement coordinators will provide one-on-one consultations with you and personally review your resume.


Specialized Career Course

Before graduation, you will take a course that focuses on career information and prepares you for your job search. Learn important skills such as networking, career management, and building interpersonal relationships.


One-On-One Cover Letter Assistance

You will learn how to build and design effective cover letters and follow-up letters. In addition, we will show specific examples.


Interview Preparation

You will learn interview techniques and tips on how to answer the most commonly asked questions.

This school offers programs in:
  • English


Last updated March 9, 2018
Duration & Price
This course is Online
Start Date
Start date
Sept. 2019
Duration
Duration
Part time
Full time
Price
Price
4,780 USD
Information
Deadline
Locations
USA - USA Online
Start date : Sept. 2019
Application deadline Request Info
End date Request Info
Dates
Sept. 2019
USA - USA Online
Application deadline Request Info
End date Request Info
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