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Online Courses in Service Design in Singapore 2022

Service design is the careful planning of communication, infrastructure, logistics, and employee efforts in order to ensure that customer experiences are satisfactory. It involves designing services that are efficient, sustainable, and convenient for all parties involved.

Online Course in Service Design in Singapore

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In today’s service and knowledge-based economies, businesses must constantly find new ways to stand out. In this competitive marketplace, applying a customer-centric approach ... +

In today’s service and knowledge-based economies, businesses must constantly find new ways to stand out. In this competitive marketplace, applying a customer-centric approach to managing, and delivering service excellence is critical. However, this effort requires more than relying on customer feedback to showcase your service offerings. It demands the creation of high-quality operations within a high-trust environment, leading to motivated employees who provide exceptional customer service. In the Service Leadership: Customer Value, Excellence and Cost-Effectiveness program—offered by NUS Business School—you can gain the competencies you need to become a customer-focused business leader capable of delivering more value for your organization, employees, and customers. -
Courses
Part-time
2 months
English
Online